Refund policy

Updated: 17/09/26

Purchase Protection

How can I request a return?

If you would like to return an item because you have changed your mind, please contact us at enquiries@thesourcedcollection.store.

Outside of any statutory right to a refund or cancellation, we do not offer cash refunds for discretionary returns. Where eligible, we will instead offer an exchange or store credit to use towards another item.

Nothing in this policy affects your statutory consumer rights.

To be eligible for an exchange or store credit, the item must generally be:

1. Unworn and unused
2. In the same condition in which it was received
3. Returned with all original tags
4. Returned in its original packaging
5. Accompanied by proof of purchase

Please contact us before returning an item. Items returned without first contacting us may not be accepted.

Approved returns should be sent to:

Studio 13
Oakwood Hill Industrial Estate
Loughton
IG10 3TZ

Return instructions will be provided once your request has been reviewed.

Is my order fully protected?

Yes. Your order is protected throughout the purchasing and delivery process.

If your order is lost, damaged, defective or incorrect, please contact us as soon as possible so that we can investigate and resolve the issue.

Depending on the circumstances and your statutory rights, this may include a replacement, exchange, repair, store credit or refund where legally required.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is defective, damaged, not as described, or you have received the wrong item, contact us immediately at enquiries@thesourcedcollection.store with your order details and, where possible, photographs of the issue.

We will review the matter and arrange an appropriate resolution.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Exchanges

Where you wish to change an item for another size, style or product, please contact our customer support team.

Subject to availability and the eligibility requirements above, we may arrange an exchange.

Where the replacement item is priced differently, you may be required to pay the difference, or any remaining balance may be provided as store credit where appropriate.

Store Credit

For eligible discretionary returns where no statutory refund right applies, we may provide store credit instead of a monetary refund.

Store credit can be used towards another purchase from The Sourced Collection.

Any applicable conditions or expiry period will be communicated when the store credit is issued.

Online Order Cancellation Rights

If you are purchasing as a consumer online, you may have a legal right to cancel your order under applicable consumer legislation.

For qualifying UK distance purchases, you will generally have 14 days from receiving your goods to tell us that you wish to cancel the order, followed by a further 14 days to return the goods.

Where a statutory cancellation right applies, any refund due will be processed in accordance with applicable law.

Certain goods may be excluded from cancellation rights, including some personalised, custom-made, sealed or other exempt products.

To exercise a statutory cancellation right, please contact enquiries@thesourcedcollection.store with your name, order number and details of the item you wish to return.

Exceptions / Non-Returnable Items

Certain items may not be eligible for discretionary returns or exchanges, including:

1. Personalised or custom-made products
2. Items that have been worn, used or altered
3. Items returned without their original tags or packaging
4. Gift cards
5. Other products that cannot reasonably be returned for hygiene, safety or similar reasons

Please contact us if you are unsure whether your item is eligible.

These exclusions do not affect any rights you may have where an item is faulty, damaged, misdescribed or where another statutory right applies.

Sale Items & Promotions

Items purchased during a sale, clearance event or promotional offer are not eligible for discretionary cash refunds.

Where appropriate, we may offer an exchange or store credit, provided the item is:

1. Unused
2. Unworn
3. In its original condition
4. Returned with its original tags and packaging

This does not restrict any statutory rights you may have, including rights relating to faulty or misdescribed goods or applicable distance-selling cancellation rights.

Refunds Where Required by Law

Although our discretionary returns policy normally provides an exchange or store credit rather than a cash refund, there are circumstances where a customer may have a legal entitlement to a refund.

Where a refund is legally due, we will confirm this after reviewing the return and will process the refund to the original payment method.

Please allow your bank or card provider additional processing time after the refund has been issued.

If you believe a refund is due and have not received it after the expected processing period, please contact enquiries@thesourcedcollection.store.

Who are your Authorised Retailers?

Our official products are available exclusively through our website and selected authorised retail partners.

If you would like to confirm whether a retailer is authorised to sell our products, please contact our customer support team at enquiries@thesourcedcollection.store.

Contact Us

For questions regarding returns, exchanges, store credit, damaged goods or your consumer rights, please contact:

enquiries@thesourcedcollection.store

Nothing contained in this policy is intended to limit or exclude rights provided to consumers by applicable law.